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Item #:
91941472
Exceeding Customer Expectations: What Enterprise, Americas #1 car rental company, can teach you about creating lifetime customers
Item #:
91941472
USD 32
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Order now and get it around Thursday, July 23
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What Stands Out
Customer-Centric Culture
Enterprise focuses on exceptional customer service, ensuring that each interaction exceeds expectations and builds loyalty, ideal for businesses looking to cultivate lifetime customers.
Proven Strategies
The book offers actionable strategies backed by real-world examples from America's top car rental company, enabling readers to apply effective practices to their own customer service approaches.
Comprehensive Insights
Through detailed insights into Enterprise’s operations, the book provides valuable lessons on fostering trust and satisfaction in industries beyond car rentals, appealing to a wide range of business leaders.
Product Details
| Item Weight | 1 lbs (450 grams) |
Who Should Buy?
-
Business Leaders
Ideal for executives seeking effective strategies to enhance customer loyalty and foster long-term relationships.
-
Customer Service Teams
Perfect for professionals wanting insights on exceeding customer expectations and improving service quality.
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Marketing Professionals
Beneficial for marketers looking to understand customer-centric approaches in building brand loyalty.
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Casual Readers
Not suitable for general audiences seeking entertainment or fictional narratives, as it focuses on business principles.
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Startups without Staff
Small startups lacking a customer service team may find the strategies less applicable to their current context.
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Non-Business Individuals
Individuals outside the business realm might struggle to relate to the book's customer service focus and methodologies.
Product Description
Exceeding Customer Expectations: What Enterprise, Americas #1 car rental company, can teach you about creating lifetime customers
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Customer Questions & Answers
-
Question:
What will I learn from this book?
Answer: You'll learn strategic methods to enhance customer satisfaction and employee loyalty, ultimately driving profits. -
Question:
Is this book relevant for all industries?
Answer: Yes, the principles outlined can be applied to any business or industry seeking to improve customer and employee engagement. -
Question:
Who is the author?
Answer: The book is written by Kirk Kazanjian, a noted business author with expertise in customer service strategies.
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USD 32
Order now and get it around Thursday, July 23
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Features & Benefits
- Learn how to convert unsatisfied customers into loyal fans.
- Discover effective hiring and training strategies for a dedicated workforce.
- Implement cost-reducing methods that enhance customer value.
- Encourage employee motivation through financial rewards and strong partnerships.
- Navigate challenging economic times by introducing market advantages.
- Foster a fun, collaborative workplace environment to boost teamwork.
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